Refunds and Returns Policy
Effective Date: May 30, 2025
At The Lauren Collection, we pride ourselves on crafting high-quality, handmade farmhouse decor products with meticulous attention to detail. We aim to provide the best customer experience and ensure you are delighted with your purchase. Please review our Refunds and Returns Policy below to understand our procedures and conditions.
1. All Sales Are Final
1.1 Final Sale
- All sales on TheLaurenCollectionHome.com are final. Due to the handmade custom nature of our products, we do not accept returns or issue refunds once a purchase has been made.
2. Quality and Condition Assurance
2.1 Quality Control
- Each item is created with the highest quality materials and craftsmanship. We take detailed photographs of each product before it ships to ensure you can see its condition prior to delivery.
2.2 Size and Quality Issues
- If there is a genuine size or quality issue with your product, please contact us at [email protected]. We will review your concern and the pre-shipment photographs to determine an appropriate resolution.
3. Shipping-Related Issues
3.1 Shipping Concerns
- We do not consider shipping-related issues as a valid reason for return. Any damage or loss incurred during shipping should be addressed with the shipping carrier.
4. Initiating a Quality or Size Issue Claim
4.1 How to Contact Us
- If you encounter a size or quality issue with your product, please follow these steps:
- Email Us: Contact us at [email protected] within 7 days of receiving your order.
- Include Details: Provide your order number, a description of the issue, and any relevant photographs that clearly show the problem.
- Review Process: Our team will review your claim and compare it with our pre-shipment photographs to assess the situation.
5. Resolution Process
5.1 Possible Resolutions
- Based on our assessment, we may offer the following resolutions for valid size or quality issues:
- Replacement of the item.
- Partial or full refund in special cases.
6. Contact Information
6.1 Customer Support
- For any questions or concerns regarding our Refunds and Returns Policy, please contact our customer support team at:The Lauren Collection
Saint Cloud, FL
Email: [email protected]
7. Changes to This Policy
7.1 Policy Updates
- We may update this Refunds and Returns Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our Site and updating the effective date. Your continued use of our Site after the effective date constitutes your acceptance of the updated policy.
We appreciate your understanding and support as we strive to provide you with the highest quality handmade products and exceptional customer service. Thank you for choosing The Lauren Collection.
Need help?
Contact us at {email} for questions related to refunds and returns.